Vendor Onboarding Executive – Apprenticeship
Are you passionate about building relationships and providing exceptional customer experiences? Join Sportona as a Vendor Onboarding Executive and play a crucial role in supporting vendors on their onboarding journey
About Sportona
At Sportona, we are revolutionizing how sports and wellness services are delivered. Our SaaS platform empowers coaches, trainers, and businesses to manage their operations efficiently while providing individuals access to top-tier services through our mobile app. Our mission is to make sports and wellness accessible, organized, and impactful for communities across the UK.
What We Are Looking For
We’re searching for a motivated and proactive individual eager to kickstart their career in customer service and operational support. As an apprentice, you’ll learn the skills needed to onboard vendors effectively, ensuring they have a seamless experience and are set up for success on our platform.
Role Overview
The Vendor Onboarding Executive will guide vendors through the onboarding process, from initial registration to being fully operational on Sportona’s platform. You’ll be the primary point of contact for vendors, ensuring their journey is smooth and their needs are met. This role requires strong communication skills, attention to detail, and a passion for helping others succeed.
Key Responsibilities
- Assist vendors in creating and completing their profiles on the platform.
- Guide vendors through the onboarding process, providing clear instructions and timely support.
- Troubleshoot and resolve any onboarding challenges vendors may face.
- Collaborate with internal teams to address vendor queries or concerns.
- Ensure vendor profiles meet Sportona’s quality standards and compliance requirements.
- Provide feedback and suggestions to improve the onboarding process.
- Build positive relationships with vendors, creating a foundation for long-term collaboration.
- Maintain accurate records of vendor interactions and progress in the onboarding journey.
What You Will Gain
- Hands-on experience in customer support, operations, and vendor management.
- Exposure to the dynamic environment of a fast-growing sports tech company.
- Training in communication, problem-solving, and operational tools.
- Mentorship and guidance to develop your career path within the sports and wellness industry.
- A chance to make a real impact on the success of vendors and the growth of Sportona.
Qualifications
- Strong communication skills, both written and verbal.
- Attention to detail and organizational abilities.
- Proactive and enthusiastic approach to learning and problem-solving.
- Basic computer skills and familiarity with Microsoft Office or Google Workspace.
- A passion for sports, wellness, or customer service is a plus.
- No prior experience is necessary; full training will be provided.
Why Sportona?
- Be part of a company making a difference in the sports and wellness industry.
- Work in a supportive and inclusive environment that values innovation and collaboration.
- Gain real-world experience and professional growth opportunities.
- Join a mission-driven organization dedicated to empowering communities through technology.
How to Apply
If you’re ready to begin your career journey with Sportona, we’d love to hear from you! Please send your CV and a short cover letter explaining why you’re excited about this opportunity.
You also can find more opportunities here.
Join Sportona and help us build a thriving community of vendors while developing your career in the sports tech industry!
