Refund Policy for Sportona

Sportona Refund Policy

We have established the Buyer Protection policy which is included in every purchase by default. This enables the users to get refund if:

Your selected vendor is closed at the time you are to be served

There is a major difference in service to be received vs the service described by the vendor

If you change your mind 72 hours before the start of the service.

For more details, please see our Terms and Conditions.

If you don’t report your issue in time (or if you press “Everything is OK”), we’ll complete the order and release your payment to the Vendor. Once you’ve reported the issue:

You can see more information about ongoing and suspended orders in the conversation screen with the seller.

If you’ve reported an issue but already found a solution without our help, you can complete the order and release your payment to the seller.

Press “Resolve this issue” to resolve a lost or damaged parcel issue.

Press “Cancel & keep item” to resolve a SNAD issue.

You’ll receive your refund within 5 business days to the same e-wallet or account you originally paid from. Learn more about receiving a refund.